When watching TV programs, it is important to understand which cable providers in your area have a good reputation as being focused and responsive to the customer. Some companies like Better Business Bureau, or BBB, can help in that regard. They will log complaints against businesses and tell how many get resolved to the customer’s satisfaction. It is important to understand that even the best companies may receive complaints from time to time, to understand that, in the vast majority of cases, there will be many satisfied customers as well.

Also, those looking at different cable providers will probably find it beneficial to know how and when they schedule installations. Some tend to make it substantially more convenient for the customer than others. Some may have waiting times of several weeks. Others may be able to do an installation within a business day or two. Some may work around your schedule. Others may insist you work around theirs.